Terms and Conditions

NU Phone and nuphone.co.uk are trading names of Network Unlocking.

When you order with us or access any of our services the following terms apply.
They’re important for us and you as they set out what we expect from each other and they also provide you with helpful information.
More detailed information relating to refunds and shipping is also available from their own sections.

We keep this terms and conditions page updated and will amend it when required, the latest version will always apply.

Shopping With Us

To shop with us you will need a valid debit / credit card or a paypal account.
For any payment method you must be authorised to use it.

Placing An Order

When you place an order you will receive a confirmation e-mail confirming receipt of your order.
Full payment is taken at the time of checking out.

You may be able to cancel or amend your order after placing it as long as it hasn’t already been shipped.

All stock levels are displayed in real time so are very accurate.
In the odd occasion an item is out of stock that you have ordered you will be notified and refunded.

Klarna

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you.
Your personal data transferred is processed in line with Klarna’s own privacy notice.

Prices And Descriptions

If we discover an error in a products price or description we will notify you and offer a refund or exchange.
If we are unable to get in touch with you, we will hold your order until we receive confirmation.

Prices include VAT (where applicable).

Shipping Information

When completing your order you’ll be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address.

We work with our carriers to try and meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather.
We will keep you updated as much as we can and you should be able to track your parcel’s progress.

More information is available from our Shipping Information page.

Returns

We offer a 12 month warranty on all products.
For full details of how to return an item please visit our Returns Policy page.

Your Information

Our Privacy & Cookie Policy sets out how we’ll use your information.
If your details change, remember that you need to update them in My Account so we can continue giving you our best service.

You can interact with and chat with us through social media. We can’t control those social media platforms or how you set your profiles on them.
Please check and set your privacy settings so that you understand and are comfortable with how your personal information on those platforms will be used.